Burst pipes, appliance leaks, roof failures, and basement flooding can spread quickly through flooring, drywall, and insulation. The first hours matter—smart steps now reduce mould risk, protect belongings, and help insurance claims go smoothly.
Immediate safety steps
- Shut off the water source if it is safe to do so.
- Turn off electricity to affected areas if water is near outlets or panels.
- Avoid standing water near appliances, furnaces, or electrical equipment.
- Keep children and pets away from wet or contaminated areas.
What to do before crews arrive
Document damage with photos and video for your insurer. Move valuables to a dry area if you can do so safely. Do not use household vacuums on wet carpet, and avoid running HVAC if ducts may be wet. Open interior doors to improve airflow only when humidity outdoors is lower than indoors.
When to call a restoration professional
Call ONRestorers if water covers multiple rooms, soaks into walls, smells musty within 48 hours, or comes from a toilet, drain, or sewer line. We extract water, map moisture, dry structures properly, and coordinate with your insurance adjuster when needed.